Terms & Conditions
This page tells you the terms and conditions on which we supply any of the products listed on our website www.geraldscarfe.com.
After placing an order on our web site, you will receive an e-mail acknowledgement confirming your order number. Payment will be taken by Sage Pay. All our payments are handled by Sage Pay and we do not at any time receive details of your credit card. Should there be any issue regarding the payment we will be notified by Sage Pay and will contact you accordingly. As long as Sage Pay do not give us any Caution notifications regarding the payment your order will be processed.
We will endeavour to dispatch your order within three working days of receipt. If there will be any delay to the dispatch of the order for any reason we will notify you by email.
All prints to UK addresses are dispatched by Royal Mail Special Delivery, which is a guaranteed next day service. Prints to destinations outside the UK are sent using a signed for service where possible. Books for UK addresses are sent using First Class Post. Books to destinations outside the UK are sent by Air Mail. Please note: the books are all heavy hardbacks and as such postage is calculated on their weight and destination, with a small sum added for packaging.
All our goods are dispatched in perfect condition and every attempt is made to package them sufficiently to avoid any damage in transit. However, if your order arrives damaged we will replace it on receipt of the returned damaged item together with the exterior packaging (sent to us at your own cost with certificate of posting), as long as you have notified us by email with 3 days of receiving the order. If products returned to us are ‘lost in transit’ we will only refund as long as proof of postage can be shown.